Monday thru Friday from
9:00 AM to 6:00 PM EST.
Asistencia en Español disponible
For shipping questions, stock levels or product information please send us a message by using the form below. If you would like to be contacted via telephone, please include your telephone number and name.
Headquarters and Warehouses information:
176 Mine Lake Ct
Raleigh, NC 27615
Headquarters’ address must not be used for returns. Returns need a return authorization number, please read about Returns and Exchanges for more information.
Warehouses Information: We ship from 4 different warehouses across the US to provide fast turn around for your orders depending on the product that you are buying and/or your location. Please contact us for specific shipping time questions.
Posted on Carolyn MiddletonMarch 10, 2025 Posted on Jim FernstromJune 21, 2024 The item was exactly as advertised. Communication was great. Product arrived ahead of schedule.Posted on Alexandria XueApril 16, 2024 I couldn't be happier with my purchase of the Zwilling Angelico forks. I was so happy to find replacements to my original set, they deliver them quicklyPosted on Peter DeckerApril 13, 2024 Posted on Esteban VelascoApril 13, 2024 If you are looking for a place that offers high quality equipment at a great price, this is the place to go. Remodeled a restaurant overseas and it was so convenient to be able to purchase everything from one place and ship to my freight forwarder. Since I already had the account, I also got some new gadgets for my kitchen. Highly recommended.Posted on na longxiApril 13, 2024 I am excited and satisfied with my purchasing experience. When I ordered goods from the store, the store gave me feedback very quickly and delivered the goods I ordered in less than three days. I really appreciate the service and patience for their service and patience. I will continue to place orders here next time.Posted on Jessica ThomasNovember 12, 2023 Excellent product quality and excellent customer service. They really made me feel valued me as a buyer and prioritized my satisfaction.Posted on Francine PoirierMarch 10, 2020 I purchased a Paderno Meat Pounder, 13” and I am so happy with my experience. I needed this item in a hurry as I was leaving the country a few weeks later. I was afraid to receive it after I had left the USA. Ricardo was so patient with me and assured me that I would receive it within a few days. Amazingly I received the item three business days later! It was carefully packaged and arrived here in perfect condition. Ricardo kept me informed of my order at each step and provided a tracking number. It was a very pleasant transaction. Really stress free experience. Thank you, DEI Equipment. DEI Equipment is a FIRST-CLASS company, with FIRST-CLASS staff who care about their customers and which offers FIRST-CLASS products. If I could give them 10 stars, I would! Thank you, Ricardo, for such a nice and stress free transaction. You are a great ambassador for your company.Posted on karen swansonJune 6, 2018 Couldn’t be better!Posted on Ruth VelezFebruary 23, 2017 2nd time purchasing from DEI, the dissolving labels are of very high quality, we ordered the wrong size label the first time, the exchange process was very easy and they were very helpful in selecting the correct model. This second order was delivered as expected.